Delivery & Returns
If goods are in stock, orders are usually dispatched within 1 to 3 working days of receipt of your order. Should an item be out of stock, we will contact you with an estimated delivery date. We make every effort to deliver within the times stated on our website but will not be liable for any loss caused to you by later delivery. If the goods are not delivered within the delivery time, which we quoted for the item, please contact us. We will try to ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund you any payment that you have made. This does not affect your statutory rights as a customer.
Extra charges for delivery may apply in the following circumstances:
If you have changed the address where goods are to be delivered at short notice or after the goods have been shipped.
If delivery is more costly due to factors that you have failed to inform us of.
If products have to be re-delivered due to access problems at the delivery address.
If products have to be re-delivered due to the fact that there was no individual over the age of 18 available to sign for the goods on delivery.
We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
If you return the product (having taken good care of it, complete with packaging and all of the components) within 7 days of the date on which you received it, we will refund you any payment you have made to us for that product excluding the delivery charge. You pay for the return of the goods. We will give you a credit note for Big Guerilla Productions for the purchase price of your product if you come back to us between 7 & 14 days. We cannot offer either a refund of payment or a credit note after 14 days of receipt of the product.
The following items may not be returned:
Personalised items or goods which have been made to a customer’s specification
If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us by emailing email@example.com to inform us and we will arrange a refund or replacement. You should outline exactly what you purchased when you purchased it and the reason why you are returning it. We will issue you with a returns note which should be included in the returns package. If you do not include the returns note, we may be unable to attend to your complaint due to insufficient information. Goods should as much as possible be in the same condition as you received them. In the event of you returning goods to us, we will advise you how to send the item back to us. We usually ask that you send items back via An Post’s Registered Mail (Recorded), but occasionally items may have to be picked up by a courier service. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage cost.
Please contact firstname.lastname@example.org for details. You will be responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Registered Post (Recorded Delivery).